Privacy Policy
Last Updated: September 2026
At Pure Crystal Hub, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us, or use our services.
1. Information We Collect
When you place an order, contact us, or book a consultation, we may collect information such as:
- Full name
- Mobile/WhatsApp number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information necessary to process your order
- Information you voluntarily provide during a personalised crystal consultation
- Messages, queries or feedback you send to us
We only request information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Contact you regarding your order
- Respond to customer enquiries
- Provide personalised crystal consultation services
- Prepare personalised affirmation cards where applicable
- Process payments through applicable payment service providers
- Improve our products, services and customer experience
- Communicate important information regarding your purchases or services
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers.
Pure Crystal Hub does not intend to store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment credentials on its own systems.
Payment information is handled according to the applicable payment provider's privacy and security practices.
4. Shipping Information
To deliver your order, we may share necessary information such as your name, phone number and delivery address with the relevant courier, logistics or delivery service provider.
Only information reasonably required for delivery will be shared.
5. Personalised Consultation Information
If you choose to book a Personalised Crystal Consultation, you may voluntarily provide personal information to help us understand your requirements.
We use such information only for providing the requested consultation and related services, unless you separately give permission for another use or disclosure is required by law.
Please avoid sharing passwords, financial credentials or other information that is not necessary for your consultation.
6. WhatsApp & Customer Communication
If you contact us through WhatsApp, phone, email or social media, we may use the information you provide to respond to your enquiry, process your order or provide customer support.
Communication through third-party platforms is also subject to those platforms' own privacy policies and terms.
7. Cookies & Website Data
Our website or third-party services used on the website may use cookies or similar technologies to:
- Keep the website functioning properly
- Understand website usage
- Improve website performance
- Remember certain preferences
- Support analytics or marketing, where applicable
You may be able to manage cookies through your browser settings.
8. Third-Party Service Providers
We may use trusted third-party service providers for services such as:
- Website hosting
- Payment processing
- Shipping and delivery
- Website analytics
- Customer communication
- Technical support
These providers may process information only as necessary to provide their services, subject to their applicable terms and privacy practices.
9. How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, record keeping and compliance with applicable legal requirements.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before processing certain requests.
12. Marketing Communications
If you choose to receive promotional communications from us, we may contact you about new products, offers, consultations or updates.
You may request to stop receiving promotional communications at any time.
Transactional communications relating to your orders or services may still be sent when necessary.
13. Children's Privacy
Our website and services are not intentionally designed to collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Links to Other Websites
Our website may contain links to third-party websites, payment providers, social media platforms or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Pure Crystal Hub
📞 WhatsApp / Phone: +91 7905220894
🌐 Website: Pure Crystal Hub
We value your trust and are committed to handling your information responsibly.
Pure Crystal Hub
Your trust matters to us.